Find Your Answer Without the Runaround

This page collects the real questions that come through our support channels every week. We've grouped them around the things that actually matter: getting money in via GCash, Maya, or InstaPay; understanding how withdrawals move back to your e-wallet; and knowing what to do if your account needs attention. Rather than pointing you to a contact form for every small thing, we've

written out the actual steps so you can sort it yourself in seconds. Players in Iloilo City and anywhere else in the Philippines can use these answers the same way — the process is the same nationwide. Where a question needs a human touch, we tell you exactly which channel to use and what to have ready when you reach out. Nothing

here is padded out — if it's in this list, it's because someone asked it.