Move Winnings Back to Your E-Wallet
When you are ready to pull funds out, the withdrawal section sits right next to the deposit tab in your account cashier. Enter the amount you want to cash out, choose the wallet you want — GCash or Maya are the most-used routes for Philippines accounts — and confirm with your account password. We route the request through our verification queue before
releasing it, so make sure your account details and wallet number match what you registered with. A mismatch between your registered name and your e-wallet name is the most common reason a withdrawal request stalls, so double-check those details before submitting.
- Go to Withdrawal — Inside your account, open the cashier and select the withdrawal option from the same tab you use for deposits.
- Enter Amount and Method — Type the amount you want to cash out, then choose GCash or Maya as your receiving wallet.
- Verify Your Identity — Confirm your account password and, if prompted, complete the one-time verification step to authorise the payout.
- Track the Request — Your withdrawal status updates in the account history page — check there if you want to follow its progress.